Welcome to Melroseplace Restaurant & Rooftop. To ensure an exceptional dining experience for all our guests, we have established the following policies and regulations. By visiting Melroseplace, you agree to adhere to these guidelines. These policies are designed to maintain a welcoming, safe, and enjoyable atmosphere for everyone.
Reservation Policy
Making a Reservation
- Booking: Reservations can be made through our website, by phone, or via third-party reservation platforms. We recommend booking in advance, especially for weekends and special occasions.
- Confirmation: Once a reservation is made, a confirmation email will be sent. Please review the details to ensure accuracy.
- Group Reservations: For groups of eight or more, please contact our reservations team directly to accommodate your party’s needs.
Cancellation and No-Show Policy
- Cancellation: We understand that plans change. Please cancel your reservation at least 24 hours in advance. Cancellations can be made through the same channel as the reservation.
- No-Show: Guests who do not show up for their reservation without prior notice will be subject to a no-show fee. This fee helps us manage our seating and staffing effectively.
Dining Policy
Dress Code
- Attire: Melroseplace maintains a smart casual dress code. We kindly ask guests to refrain from wearing beachwear, flip-flops, and athletic attire. The dress code enhances the dining experience for all our guests.
Arrival and Seating
- Timeliness: Please arrive on time for your reservation. We offer a 15-minute grace period for late arrivals. After this period, we may offer your table to waiting guests.
- Seating Requests: While we strive to accommodate seating preferences, we cannot guarantee specific tables. Seating is assigned based on availability and reservation time.
Dining Duration
- Table Timing: To ensure all guests have a wonderful experience, we allocate dining times based on party size. Typically, tables are reserved for 90 minutes for parties of up to four and two hours for larger groups.
- Extended Dining: If you wish to extend your dining experience, please inform us upon arrival. We will do our best to accommodate extended dining requests.
Payment Policy
Accepted Payment Methods
- Methods: We accept cash, major credit cards (Visa, MasterCard, American Express), and contactless payment options. Personal checks are not accepted.
- Split Payments: We are happy to accommodate split payments. Please inform your server at the beginning of your meal.
Service Charge
- Gratuity: A standard gratuity of 18% is added to parties of six or more. This charge helps us reward our staff for their exceptional service.
- Additional Charges: Any additional charges for special requests, customizations, or events will be communicated in advance.
Special Events and Private Dining
Event Booking
- Inquiries: For private dining and special event bookings, please contact our events team. We offer customizable packages to suit various occasions, from intimate gatherings to large celebrations.
- Deposits: A deposit is required to secure a booking for private events. This deposit will be applied toward your final bill.
Event Policies
- Menu Selection: Customized menus must be finalized at least one week before the event date. Our culinary team will work with you to create a memorable dining experience.
- Guest Count: Final guest count must be confirmed 48 hours before the event. Charges will be based on the confirmed count or the actual attendance, whichever is greater.
Health and Safety Policy
Cleanliness
- Sanitation: We adhere to the highest standards of cleanliness and sanitation. Our staff is trained to maintain a clean and safe environment for all guests.
- Hygiene: Hand sanitizing stations are available throughout the restaurant. We encourage guests to use them upon entry and before dining.
Food Safety
- Ingredients: We source our ingredients from reputable suppliers to ensure quality and safety. If you have any dietary restrictions or allergies, please inform your server.
- Allergen Information: While we take precautions to prevent cross-contamination, we cannot guarantee an allergen-free environment. Guests with severe allergies should exercise caution.
Customer Conduct Policy
Respectful Behavior
- Courtesy: We expect all guests to treat our staff and other diners with respect. Harassment, discrimination, or disruptive behavior will not be tolerated.
- Noise Levels: To ensure an enjoyable experience for everyone, please keep noise levels to a minimum. This includes loud conversations, phone calls, and unruly behavior.
Smoking and Vaping
- Non-Smoking: Melroseplace is a non-smoking establishment. Smoking and vaping are not permitted inside the restaurant or on the rooftop lounge. Designated smoking areas are available outside the premises.
Pet Policy
Service Animals
- Welcome: Service animals are welcome at Melroseplace. Please inform us if you will be accompanied by a service animal so we can make appropriate arrangements.
- Pet Restrictions: While we love pets, only service animals are allowed in the dining areas. We appreciate your understanding.
By adhering to these policies, we can ensure that Melroseplace remains a premier dining destination for all our guests. Thank you for your cooperation and understanding. We look forward to serving you and providing an exceptional dining experience.